| Product Refund, Return, and Exchange Policies |
| 1. Refund Policy: |
| We are committed to ensuring your satisfaction with every purchase you make. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy within 30 days of the purchase date. To initiate a refund, please follow these steps: |
| • Contact our Customer Support team at help@sami-sabinsa.com or call 7022030335 and provide your order details. |
| • Clearly explain the reason for your dissatisfaction and request a refund. |
| • Once your request is reviewed and approved, you will be provided with instructions for returning the product. |
| Conditions for Refund: |
| • The product must be returned in its original condition, with all original packaging, accessories, and tags intact. |
| • Proof of purchase, such as an order confirmation or invoice, is required for all refund requests. |
| • The refund amount will be issued to the original payment method used for the purchase. |
| • Shipping and handling charges are non-refundable. |
| • Refunds are processed within 7 business days after receiving the returned product. |
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| 2. Return Policy: |
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We understand that sometimes you may need to return a product due to various reasons. Our return policy allows you to return products within 7 of the purchase date. Follow these steps for a successful return:
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| • Contact our Customer Support team to initiate the return process. |
| • Provide your order details and reason for the return. |
| • You will receive instructions on how to package and send back the product. |
| Conditions for Return: |
| • The product must be unused, in its original packaging, and in the same condition as received. |
| • All accessories, tags, and documentation should be included. |
| • Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product sent by us. |
| • Once the returned product is received and inspected, a refund or exchange will be processed. |
| 3. Exchange Policy: |
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We do not offer the option to exchange a product for another product, or a different product altogether within 7 days of the purchase date. The exchange of product is only in case of damage / shortage. Follow these steps to request an exchange:
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• Contact our Customer Support team to initiate the exchange process.
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• Provide your order details and specify the new product details.
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• Provide the proof of video / image shot during the product receiving.
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• Without receiving evidence company cannot accept the exchange policy
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• You will receive instructions on how to return the original product.
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| Conditions for Exchange: |
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It’s important for customers to carefully read and understand company’s refund policy before making a purchase.
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The original product must be in its original receiving condition, with all original packaging, accessories, and tags intact. Exchange shipping costs may apply, depending on the circumstances.
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If the new product is of higher value, you will be responsible for paying the price difference. If it’s of lower value, the price difference will be refunded.
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Note:
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• All policies are subject to change without prior notice. Please review the policies at the time of your purchase.
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• These policies apply to purchases made directly only from Sami Direct (A division of Sami-Sabinsa Group Ltd). If you purchased from an authorized retailer/stockiest, their respective policies do not apply.
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• For any further assistance or inquiries, please contact our Customer Support team at help@sami-sabinsa.com or call 7022030335.
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By making a purchase with us, you acknowledge that you have read, understood, and agreed to the above refund, return, and exchange policies.
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These policies are designed to ensure a fair and transparent process for handling refunds, returns, and exchanges. Your satisfaction is our priority, and we are here to assist you with any concerns you may have.
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